What is AccuRX triage?
AccuRx is a software used by 98% of GP practices in the UK to communicate and is an approved NHS supplier. You may have already had texts from the surgery using this system or been asked by a clinician to send photographs during a telephone consultation. It works with our practice computer system, SystmOne.
AccuRx triage allows the surgery to receive information directly from a patient about their medical concern via an online form. These requests will be triaged by our clinical triage team which comprises of our Duty Doctor and Urgent Care Practitioner. This will allow the surgery to ensure patients with the most urgent needs are appropriately treated with the right clinician. You may not need an appointment, you may be re-directed to services outside of the practice (for example, the pharmacy or our social prescriber), or have tests requested before you come and see a doctor or nurse at the surgery.
Why is the surgery doing this?
NHS England have set out guidelines for GP surgeries to increase online consultation services. AccuRx is a proven and effective system which aids us as a practice to improve patient care and your journey with us.
What times of day is the form available?
The form will be available for completion from 8am am to 3.00pm Monday to Friday. This is to allow our clinical team to ensure we can review and triage appropriately each day. If you have a routine request after this time, you will need to wait until 8am the following day and complete the request. If you are requiring urgent medical assistance or have a life-threatening emergency, you will still need to contact the emergency services or visit the hospital.
Will the surgery opening hours change?
No, the surgery opening hours will remain the same.
Do I need to download anything or have a password?
No. You do not need to download a special application or have a username and password to use this form. The form will work through the NHS App, if you have this set up.
This is a separate system to SystmOne online, which is used to view your blood test results and medical records.
How long is the form? Will it take me a long time?
The form asks for your symptoms, the length of time these have been present or changed, how you would like the surgery to assist you, and how we can contact you once we have reviewed your request.
I don’t have a computer or smartphone. How can I fill out a form?
A friend, relative, or carer can complete this form on your behalf. If this is not available to you, or you have communication needs which prevent this, then our reception staff may assist in completing this